Refund policy

Last updated: August 25, 2026

If something is not right with your order, email zack@itsmyome.com and we will help.

Unused products

Unopened, unused items may be returned within 30 days of delivery for a refund of the product price. Original shipping is not refunded unless we made an error or the item arrived damaged or incorrect.

Opened products

Opened cleaning products cannot be returned for a change of mind. If an item arrived damaged, leaking, or defective, send photos and we will replace it or refund as appropriate.

Subscriptions

You can cancel a subscription at any time before the next renewal. A shipment that has already gone out is not refunded, except under the unused or damaged product rules above.

How to start a return

Email us with your order number. We will send return instructions. Refunds are issued to the original payment method after we receive and inspect the return, usually within 5 to 10 business days.